frequently asked questions
Can I claim my private health fund rebate on my session?
Yes you can for massage and cupping. Remedial sessions are claimable, however Bowen Therapy is not currently claimable. Just remember to bring your membership card and you can claim the rebate on the spot through HICAPS and just pay the balance.
I'm not sure which therapy would be best for me?
No problem. When you book in, just let me know in the booking notes or when we speak and we can discuss your needs, desired outcome, and make a decision on the day as to which treatment would be best for you.
What oil do you use for massage?
Generally we use sweet almond oil though we have others available such as jojoba and hemp seed oil. We use our signature aromatherapy massage oil blends infused with quality essential oils to create a calm scent which is nourishing for your skin. If you have an allergy, let us know when booking and we can have a suitable oil ready for your session.
Is your studio accessible by wheelchair?
Unfortunately no. We have quite a few stairs so wheelchairs and those with limited mobility cant access the studio. We're working on a solution to this...
Can I bring my child to my appointment?
Yes, we love kids! If you would like them in during the session thats ok, just be mindful that it may make relaxing challenging. Older kids are welcome to wait in our waiting room. If you let us know when booking we can make sure your appointment is at a time when our receptionist can supervise/play/baby cuddle!
I'm a highly sensitive person, is your studio loud or bright?
We completely understand the needs of Highly Sensitive People (HSP) and those with Sensory Processing Disorders (SPD).
Our studio is designed to be calming and a respite from an overly stimulating world. Our lighting, temperature, music etc are all aimed at settling your nervous system so you can deeply relax. We aim to offer peace and calm. Let us know any specific needs when booking, we're more than happy to accommodate.
How many sessions will I need before I feel better?
Everyones needs vary, depending on what they may be experiencing. At your appointments we discuss your current situation and desired outcome and decide a plan together. We aim to help resolve your issues as best we can, so just be open to ongoing treatments if needed.
Gift certificates are available by visiting the shop (find the link on the home page). They are available for all treatments and wellness products.
If you have a gift certificate you'd like to redeem, just book a session through the booking link. If you have any questions, contact us on 0415 138 751 or email: firstname.lastname@example.org
Please provide 24 hours notice when cancelling your booking so we may offer that time to another client. In non-emergency situations, appointments cancelled with less than 24 hours notice will be charged 50% of the service price if that time does not get filled. No show, no call situations will result in the full amount charged to your file.
***We are currently not applying this policy during the Covid-19 pandemic***